Frequently asked questions

The easiest way is to book directly through our online store. Choose your items, rental period, and preferred pickup or delivery method. You will receive a booking confirmation in your email.

We can also make a booking on your behalf. Send us a message and let us know what you need and when.

Our main pickup point is our 24/7 self-service pickup room in Rovaniemi. Your gear will be waiting for you at the agreed time in a locked locker, for which you will receive an access code on your phone before the rental period begins.

Alternatively, you can choose pickup from Hostel Café Koti in Rovaniemi city center during their opening hours or order the equipment to be delivered to your accommodation.

Yes. Our 24/7 self-service pickup allows for collection outside of normal opening hours.

You will receive detailed pickup instructions and the locker access code on your phone before the rental begins, typically the previous evening.

Yes. You can select paid delivery to your preferred address. This is a convenient option, for example, if you are arriving in Rovaniemi without a car.

Yes. We ship rental equipment via Matkahuolto to pickup points across Finland.

This means you can order items like a packraft, tent, sleeping bag, splitboard, or other outdoor gear directly for your trip without your journey taking you through Rovaniemi.

You will receive the necessary documents for the return from us. Pack the equipment according to the instructions, attach the return documents to the package, and drop off the shipment at a Matkahuolto point by the agreed deadline.

You do not pay rent for the time the return equipment is in the possession of the transport company.

Ask us. Tell us where you are going, when, for how long, and what you plan to do. We will help you choose equipment suitable for the conditions and purpose.

You don't need to be familiar with all the products or their technical features in advance.

We will help you with sizing and, if necessary, fitting.

If we cannot find a suitable fitting time for both parties, we can arrange self-service fitting if possible. We will prepare several suitable sizes or options in the pickup room. You try on the products, choose the right one, and leave the others in the pickup room.

Yes – this is one of Getarctic’s core ideas.

By renting, you can test high-quality equipment in real conditions before making a purchase decision. If you wish to buy the product you rented, ask us about the possibility of purchasing it.

The possibility and price of a purchase are considered on a case-by-case basis, and we usually credit 50% of the rent you paid toward the product's purchase price.

In many cases, yes. However, not all rental products are automatically for sale.

Ask us during or after your rental. We will consider the possibility and price of the product on a case-by-case basis.

Absolutely. In addition to tourists, Getarctic's rental service serves Finnish outdoor enthusiasts, hikers, and those trying out a new sport.

Renting is a great option, for example, when you need specialized equipment for just one trip or want to try a new sport before investing in your own gear.

Equipment can be rented as needed, for a short trial or a longer trip. The online store displays the product price for your chosen rental period.

If you are planning an exceptionally long rental or need a larger set of equipment, contact us and ask for a quote.

Yes. Our selection includes high-quality winter clothing, warm winter boots, gloves, and other gear suitable for cold conditions for adults and children.

You can pick up the clothing in Rovaniemi or have it delivered to your accommodation.

Not necessarily. You can select the equipment you need based on what you already have.

If you don't know what to take to Lapland, ask us or check our Clothing Guide.

Yes. You can rent snowshoes or gliding snowshoes for self-guided use.

If you haven't used them before, we will help you choose the right equipment and can give you tips on how to get started and suitable destinations for your trip.

Yes. Our selection includes crampons for increased grip on icy and steep winter trails.

Conditions in Korouoma can vary significantly, so always check the current weather, trail conditions, and surroundings before heading out.

Yes. Our selection includes GPS and satellite communication devices for things like hiking, fishing trips, and other excursions where you will be outside of mobile coverage.

If necessary, we will help you with the basics of using the device before you leave.

Yes. Snowmobiles can also be rented for independent use without a guide.

We interview every renter before handover and provide personal instructions on the safe operation of the snowmobile.

Yes. The driver must have a valid driver's license recognized by Getarctic for driving in Finland. The original driver's license must be carried and presented before the snowmobile is handed over.

For international customers, it is advisable to check the validity of your license with us in advance.

Yes. Getarctic also offers private experiences and experiences designed for small groups in Rovaniemi.

In winter, options include private snowmobile tours, snowshoe and gliding snowshoe tours, ice fishing trips, and family-oriented excursions.

Yes. Trips don't have to fit into a pre-set package.

Tell us the size of your group, the timing, your interests, and your previous experience, and we will work together to see what kind of trip would be perfect for you.

Yes. We know Rovaniemi and northern conditions, as well as the equipment we use, from our own experience.

We can help, for example, with equipment selection and give tips on suitable self-guided destinations. However, for more demanding locations, the customer must always assess their own skill level and check current conditions before setting off.

Contact us as soon as possible. We will help resolve the situation and provide instructions on what to do next.

Do not continue to use equipment that is broken or deemed unsafe.

For self-service pickups, the return process is equally flexible. Return the equipment according to the instructions you received to the agreed location by the end of your rental period.

You will receive detailed return instructions when making your booking.

If you realize that you will not be able to return the equipment at the agreed time, contact us as quickly as possible. The next customer may be waiting for the same equipment, so changes to the rental period must always be agreed upon in advance.

Contact us as soon as possible. Changes are subject to availability and our booking terms and conditions.

Send us a message. We are happy to help before booking and during your rental.

Tell us what you want to do – we will help you find the right equipment for it.