Terms and conditions of rental and delivery

Effective from 13 July 2021

Lessor

Juho Särkijärvi Consulting Oy
Ulakatu 6
96500 Rovaniemi
0503171386
2972991-1

Customer
↪ The customer agrees to comply with these terms and conditions when renting outdoor equipment from the Get Arctic online store service.

Booking terms
↪ These terms apply to rented and reserved products and services. Collectively, these are referred to as an "order".

Ordering
↪ The customer is responsible for familiarizing themselves with product descriptions, instructions, and the terms related to the reservation/order.
↪ After making a reservation, the lessee will receive a booking confirmation to the email address provided. Only then is the reservation mutually binding. If the reservation cannot be accepted, the lessor will cancel the reservation by email as soon as possible.
↪ A reservation confirmed by the lessee can be changed no later than 5 days before the agreed start of the rental, provided that the lessor has free capacity elsewhere and the desired alternative reservation is of equivalent scope to the original one. There are no legal requirements for changing a reservation or dates.
↪ An order made by the customer is binding once the payment confirmation has been sent to the email address provided by the customer.
↪ The customer shall pay for the order according to their chosen payment method, following the terms of that payment method.
↪ Get Arctic is not responsible for a failed order; the customer must contact the company without delay to resolve the situation. Get Arctic does not guarantee that the ordered item or time remains available in this situation.
↪ If the ordered item is not available, the money will be refunded, or another item will be offered if possible.

Cancellations and changes
↪ The cancellation date is the day on which Get Arctic has received notification of the cancellation of the order.
↪ The customer is responsible for ensuring that the cancellation is sent in good time.
↪ Cancellation of a reservation must be made in writing.
↪ If the customer cancels their order:
↪ In the event of termination of a binding reservation made by the customer, the following cancellation fees apply, calculated from the first confirmed reservation*:
↪ At least 5 days before the rental period begins (the agreed pick-up date), we will refund the booking fee in full.
↪ Less than 5 days before the start of the rental, 50% of the total rental amount.
↪ It is the renter's duty to prove that no damage has occurred at all or that it was to a lesser extent.

Owner's right to cancel a reservation
↪ In the event of force majeure, such as the previous lessee rendering the rental item unusable, Get Arctic may terminate the rental agreement. The customer who has booked the order or service will be notified of the termination without delay.
↪ In this case, the customer has the right to receive a full refund of the amount paid.
↪ Any costs incurred by the customer due to a rental agreement terminated in such a situation will not be compensated.
↪ If the lessor deems it necessary to charge a security deposit, they are entitled to collect it upon delivery of the item. The security deposit will be mentioned during the booking process. In this case, the amount of the security deposit will also be stated.
↪ The security deposit will be returned to the lessee after the condition of the returned product has been inspected.
↪ The lessor will refund the security deposit upon the proper return of the rental item and after the final invoice for the rental agreement has been settled. In addition, payments accrued towards the rental price paid in advance by the lessee will be offset against the security deposit upon return of the vehicle. The lessor will withhold the security deposit if defects are discovered during the handover.

Use of the item
↪ Special conditions for rental equipment and gear
↪ The customer must familiarize themselves with the safety and operating instructions for the equipment and gear. The equipment must be used carefully and only for its intended normal use. The lessee agrees to perform a safety check during the rental period.
↪ Rental equipment may not be taken out of the country, nor sublet without a separate agreement.
Rental equipment may only be used to the extent permitted by the terms and only in locations suitable for the user's skill level and competence. The customer always uses all equipment and gear at their own risk.
↪ The customer must return the equipment immediately upon the end of the rental period to the agreed location, cleaned and otherwise in the same condition as it was at the time of handover.
↪ The lessee must notify the lessor without delay if the return is delayed.
The lessor has the right to charge a 50% increased rental fee for the extra time, unless otherwise agreed.
↪ The customer is obligated to compensate for any damage and costs to the rental equipment caused by careless or incorrect handling and insufficient maintenance during the rental period.
↪ The customer is obligated to compensate for equipment destroyed or lost during the rental period at its new replacement value. The customer is responsible for compliance with transport, safety, and other regulations. The customer is obligated to inform the lessor immediately of any faults appearing in the equipment.
↪ The lessor is responsible for repair measures resulting from normal wear and tear of the equipment.
↪ The lessor is not responsible for any indirect or direct costs or damages that may arise for the lessee from the use or breakage of the equipment. ↪ The lessor does not commit to providing a new device to replace a broken rental item, nor to compensate for indirect or direct costs caused by work interruption.

Compensation for damages
↪ The customer is obligated to compensate Get Arctic for any damage they have caused to the reservation. The person making the reservation is also responsible for other persons visiting the order item and for any damage caused by them during the reservation.
↪ Get Arctic does not compensate for inconvenience or costs that may be caused to the customer by natural conditions, such as insects, animals, road breakup, or unexpected weather changes.

Complaints
↪ Claims for compensation from the lessee regarding defects for which the lessor is not responsible will not be accepted.
↪ Defects discovered in the rental item or its equipment after the start of the rental period must be pointed out in writing by the lessee to the lessor upon return of the item. Compensation claims for defects reported later will not be accepted, unless the basis for the claim is such that it could not have been observed immediately.
↪ Any complaints must always be made as quickly as possible after the issue has arisen.
↪ If a satisfactory solution is not reached or if a compensation claim is involved, the complaint must be sent in writing within 1 day of the end of the rental period or order event.
↪ Get Arctic will endeavor to process the complaint as quickly as possible, but within one month at the latest.
↪ If the customer and Get Arctic cannot reach an agreement, the customer may bring the dispute before the Consumer Disputes Board.

Terms of delivery

Formation of the agreement
↪ Products to be ordered are selected on the website by adding them to the shopping cart. The order is sent by paying for the contents of the shopping cart at the online store checkout.
↪ By placing an order, you accept these delivery terms, product prices, and delivery costs. An order confirmation is sent by email. The order confirmation shows the ordered products and the price.

Product warranty
↪ We follow the warranty terms defined by the manufacturer or importer.

Delivery
↪ Products are picked up from the address notified by the lessor, Ulakatu 5
↪ Products are picked up from the lessor's handover room
↪ The lessor will provide numerical codes for the locks of the room and handover cabinet approx. 24 hours before the start of the rental period, or
↪ If separately agreed, the rented products can be delivered free of charge to the Rovaniemi city center area.
↪ Delivery costs include postage and packaging costs. You can view delivery costs after selecting the payment and delivery method for your shopping cart.

General terms
↪ The prices shown in the online service include VAT.
↪ We apply dynamic pricing to products and service items. Prices depend on the time and can vary monthly, weekly, and daily.
↪ We sell products to adults (private individuals).
↪ We reserve the right to change prices.
↪ The customer is responsible for the accuracy of the information provided.
↪ We reserve the right to change our delivery terms. Before placing an order, the customer must familiarize themselves with the currently valid delivery terms.